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Elite Security Group is able to provide a wide range of security related services, from manned guarding to mobile patrols and from keyholding with rapid alarm response to a security advisory service. Indeed, Elite Security has the expertise and flexibility to meet the needs of any discerning customer, whose specific requirements include a quality orientated security service.
Elite Security operates throughout the M4 corridor from London to Bristol, and while the Head Office and 24-hour Control Room are co-located in Newbury, a fully functional Regional Office in Swindon provides the necessary support to our many assignments in the west of the area.
Our professional security services are enjoyed by a wide range of customers; many with vastly different needs. By offering each customer a completely dedicated and tailor-made service, we can satisfy all of their individual, and specific, security requirements.
Over the years, experience has taught us that we need to fully understand and appreciate our customer’s needs, for the service that we offer to be fully effective.
This we achieve by forming a partnership with each of our customers and working closely with them from the onset, to compile a comprehensive security strategy which we believe will complement and assist their own core business.
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The team of four security professionals, who form the backbone of Elite Security, has over one hundred years of security related experience between them. Much of this has been drawn from extended periods of service with the Police and Her Majesty’s Armed Forces, as well as many years within the security industry itself.
This team is readily available to offer good sound advice, based on that experience, to assist our customers in the identification and resolving of any particular security related problem that they may encounter.
The senior management team is made up as follows:
Terry Provis - General Manager
Ian Hedges - Operations Manager
Paul West - Contracts Manager
Graham Bavin - Business Manager
Terry Provis - General Manager
Since 1986, at senior management level within the security industry, Terry has
acquired a reputation for delivering a strong customer focused service, producing
consistently high levels of contract retention. Having worked for both large
and small security companies, Terry firmly believes that the smaller operations
are better placed to provide the consistency of quality that is essential to
keep both customers and staff satisfied.
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Ian Hedges - Operations Manager
Ian has worked in various roles, and gained much experience within the security
industry since 1991. These include Site Inspector, Control Room Operator, Duty
Manager and Control Room Manager. He is also a qualified Assessor and Training
Officer. Ian has accumulated a solid background in the operational requirements
of the security industry and has, since then, gained several well-earned promotions.
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Paul West - Contracts Manager
Paul, a former Police Officer, entered the security industry in 1997 and swiftly
progressed to the position of Contracts Manager in a small, local security firm.
Following the aquisition of that company by a large national organisation, Paul
decided once again that he preferred to work for a smaller company, and joined
Elite. He is now making a significant contribution to our operation, with his
expertise and knowledge of the industry.
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Graham Bavin – Business
Manager
As a former Police Officer in the Norfolk Police, Graham later joined
the United Nations as an International Police Officer serving in Bosnia, investigating
human rights abuses. Upon his return to England in 2002, he entered corporate
security management working in London and the South West. Having joined Elite
Security Group as the company’s Business Manager, Graham is responsible
for maintaining the company’s current client base and promoting the growth
of future contracts.
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The aim of security is to protect people and property from the ever-present risks of fire, flood, theft, vandalism, terrorism and occasionally, industrial espionage.
Our security services fall into four main categories:
Manned guarding
Mobile patrols
Keyholding with rapid alarm response
Security advisory service
Manned guarding is the provision of suitably trained, screened and attired Security Officers, who have been contracted to provide a physical security presence at an agreed customer's premises. This service is usually charged by an hourly rate.
Nowhere does Elite Security promote quality more so than with our individual Security Officers, for these are the people who will be working directly with our customers on a daily basis, and therefore, their performance is of paramount importance to our overall success.
To ensure that we deliver a service that is totally commensurate with our customers' manned guarding requirements, we adhere to rigorous selection, screening, and training procedures.
All potential Elite Security employees undergo an intense selection process which exceeds British Standards, and includes each candidate completing a searching application form, that has been specifically designed to be far more revealing than any self-initiated curriculum vitae could ever be. Screening is then carried out which includes a thorough investigation into the individual's background over the immediate, previous ten years, with written references from former employers being mandatory. This can of course, be extended to cover a twenty year period, should it be a prerequisite for the contract, or considered necessary to maintain the integrity of a particular assignment.
Every Security Officer employed by Elite Security is specifically selected
to serve a particular customer, and therefore, each individual is tested to
ensure that they have the correct aptitude for that position. Only then will
they undergo the extensive training necessary to provide them with the relevant
skills and knowledge to satisfactorily undertake the assignment.
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When a customer feels it unnecessary to employ the permanent presence of a Security Officer, but simply wishes to ensure the ongoing integrity of their premises, they may request the provision of our mobile patrol service.
This entails an agreed number of recorded but random visits to their assignment, by a uniformed Mobile Supervisor in a suitably liveried patrol vehicle. During each visit, thorough security checks are carried out and anything untoward is reported and recorded.
For Health & Safety reasons, all Mobile Supervisors are in regular contact
with our 24-hour Control Room, and to confirm their exact whereabouts at any
specific time, all Elite Security patrol vehicles are fitted with satellite
navigational systems which act as a tracker of their location.
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Keyholding with rapid alarm response
Where certain customers rely totally on alarm systems for their silent hours security, they may require Elite Security to provide them with a keyholding service.
This involves the customer's unmarked keys, or other means of gaining access to their premises, being held in a suitable, secure, Elite Security Group location. Ideally, this should be no more than 20 minutes away.
In the event of an alarm activation, Elite Security will attend the premises as quickly as possible, to investigate the cause. Should it prove to be a false alarm, we will reset the system, secure the premises once again, and advise the customer of the situation on the morning of the next working day.
Should the alarm activation prove to be more sinister, the police and the customer's
after hours contact will be notified immediately. We would then await the arrival
of the customer's representative and the police, and offer whatever assistance
may be necessary to both. Once again, we would remain in place until such time
as the premises had been re-secured and the alarm reset. Full incident reports
would be initiated and forwarded to the customer in due course.
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Based on our many years of security experience, the Elite Security
Group senior management team are readily available to offer good, sound security
advice to our customers, whenever it may be necessary, and often during monthly
minuted meetings. This advisory service is currently free to all existing Elite
Security Group customers.
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Without exception, every single company in industry and commerce talks of the need for quality, and as one of the fastest growing companies in our sector, we fully understand and accept that the ultimate measure of our success is our continued customer satisfaction.
Designed to fulfil our customers' total security requirements, the Elite Security Quality Policy is based on a process of prevention, rather than a reaction to loss.
Our market sector growth will be determined by consistent customer satisfaction and achieved through regular monitoring and seeking to improve our overall performance.
“Customer satisfaction through continuous improvement”
Elite Security Group is registered with the Bsi (The British Standards Institution) who regularly inspect the standard of service being provided by Elite, to ensure our continued conformity to BS EN ISO 9001:2000.
Elite Security Group is also a principal, full and active member of the BSIA, (The British Security Industry Association). Our membership number is 675, and Terry Provis, our General Manager, is the Chairman of the BSIA South Western Region.
All training undertaken by Elite Security Group is approved by SITO (The Security Industry Training Organisation) and we have our own SITO Approved Assessor in Ian Hedges, our Operations Manager.
Elite Security Group is also a Gold Member of Security Watchdog, who are independent auditors to the security industry and their customers.
The long-awaited launch of the SIA (The Security Industry Authority) in 2003, was welcomed by all members of the Elite Security Group senior management team, who are totally committed to the ongoing improvement of standards and conditions within the security industry.
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Retention
The Elite Security Group track record, in terms of both contract and staff retention
is second to none within the industry and continues to be the envy of many of
our larger, household-name, national competitors.
Indeed, although churn within the industry remains high, we continue to enjoy extremely low staff turnover. In a survey conducted recently, turnover within Elite Security was 52% lower than the majority of our peers, and 55% lower than all of the well known, national companies.
Client Culture
We firmly believe that this success is directly attributable to an
unwavering pursuit of 'Client Culture' throughout the workforce. This methodology
affords all members of staff identical courtesies and treatment from their own
colleagues, as would be offered to paying customers.
Contact us
We are constantly seeking suitably qualified and motivated individuals with
impeccable credentials to join our growing team of security professionals.
Should you be interested in working with Elite Security in a stable, rewarding and satisfying environment, please call 01635 37520 or 0800 328 0332 at any time for further details.
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If you would like further information regarding how Elite Security Group can
make your premises more secure, contact us either by email at:
info@elitesecuritygroup.co.uk
Or by telephone on: 01635 37520 or 0800 328 0332 at any time.
Or write to:
Elite Security Group
33b Kingfisher Court
Hambridge Road
Newbury
Berkshire
RG14 5SJ
or:
Elite Security Group
Suite 5
Cherry Orchard West
Kembrey Park
Swindon
Wiltshire
SN2 8UP
and request a company profile.
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BSi - British Standards Institution
BSIA - The British Security Industry Association
SITO - The Security Industry Training Organisation
Security Watchdog - Independent auditors to the security industry and their customers
SIA - The Security Industry Authority
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