Customer Feedback Questionnaire Step 1 of 5 20% Client ContactClient Name / Managing Agent NameWhat Services are provided by Elite Security ? Manned Security Guarding Keyholding & Alarm Response Services Mobile Patrols, Locks & Unlocks Remote CCTV Monitoring Vacant Property Inspections Service DeliveryDo we meet the Contractual Expectations for your site ?YesYes, over 90% of the timeNeeds ImprovementNoHow would you rate the Quality of Staff Deployed to Site ?ExcellentGoodAdequateNeeds ImprovementPoorHow would you rate the Quality of Uniform provided ?ExcellentGoodAdequateNeeds ImprovementPoor Contract ManagementHow would you rate the Management Support offered by Elite Security ?ExcellentGoodAdequateNeeds ImprovementPoorHow would you rate Communication with the Elite Management Team ?ExcellentGoodAdequateNeeds ImprovementPoor Back of Office ServicesHow would you rate the Invoicing from Elite Security ?Prompt & AccurateAdequateNeeds ImprovementPoorIf appropriate, are Queries managed promptly ?YesNoNeeds ImprovementNot Applicable Business PracticesHow would you rate Elite Security's approach to Business Ethics ?ExcellentGoodAdequateNeeds ImprovementPoorWhat would be your Overall Assessment of Elite Security in Summary ?ExcellentGoodAdequateNeeds ImprovementPoorWould you like to offer any Additional Feedback ?
